Frequently Asked Questions

The duration of our window cleaning service depends on the size of your home and the number of windows you have. Generally, the service can take anywhere from 45 minutes to 2 hours. We take pride in providing efficient and effective service, without sacrificing quality. Our team of professionals will work diligently to ensure that your windows are cleaned to perfection in a timely manner.

To prepare for our window cleaning service, we ask that you remove all screens from your windows and ensure that all windows are fully shut. This helps to ensure that our team can efficiently and thoroughly clean all of your windows, leaving them spotless and streak-free. By removing the screens, we are able to clean the window frames and sills more effectively, resulting in a deeper clean. Additionally, ensuring that all windows are fully shut helps to prevent any water from entering your home during the cleaning process. Thank you for your cooperation in helping us to provide you with the best possible service.

Yes, we ask that you are present at your home during our window cleaning service. This is because we may need to enter your home to access the deck or request additional help such as removing screens, shutting windows, or accessing a locked gate. Your presence helps to ensure that the cleaning process runs smoothly and that we can provide you with the best possible service. We understand that your time is valuable, and we strive to complete our work efficiently and with minimal disruption to your daily routine.

At Rival Window Cleaning, we take pride in providing high-quality service to our clients. We stand behind the work we do, and we guarantee that you will be satisfied with the results. If for any reason you are not completely happy with our service, please let us know within 48 hours after your appointment, and we will return to your home to fix any areas of concern for free. Our goal is to exceed your expectations and provide you with a level of service that you can rely on.

Yes, at Rival Window Cleaning, we take safety seriously, and we are fully insured with $2,000,000 in liability insurance. We believe that it is essential to protect our clients and our team members in the unlikely event of an accident or mishap.

If you need to reschedule your window cleaning service with Rival Window Cleaning, please contact us as soon as possible. You can call us at 403-971-9813 or email us at support@rivalwindowcleaning.ca to request a new appointment time. To avoid any fees, we ask that you provide us with at least two hours’ notice before your scheduled appointment time. We understand that unexpected circumstances can arise, and we will do our best to accommodate your needs and find a new appointment time that works for you.